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Course Name:  Food and Beverage Management
Also Done By:
Diploma in Baking Technology
Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Human Relations
Exam body:    KNEC
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1. State four limitations of a bureaucratic system of organization ()
2. Outline four ways in which employees may contribute to poor human relations in an organization ()
3. Identify four stages in group formation process ()
4. In relation to Maslow’s hierarchy of needs theory, outline four ways in which management may meet the esteem needs of employee ()
5. State four consequences of interpersonal conflicts in an organization ()
6. Highlight four leadership behaviour associated with the path goal theory of leadership ()
7. Explain two circumstances under which the job may be a source of stress for an employee ()
8. Outline four levels of an employee participation in management ()
9. State four indicators of employee frustration at the workplace ()
10. Distinguish between personality and attitude ()
11. Explain four reasons that make it necessary for an organization to engage in public relations activities ()
12. Explain three assumptions of theory Y according to McGregor’s two factor theory of motivation ()
13. Explain three personality traits that may enables an employee to overcome frustrations ()
14. Explain four factors may positively influence employee morale in organization ()
15. Certain factors make work committee ineffective as a form of employee participation in management. Explain four such factors ()
16. outline four duties of a group leader ()
17. Explain five challenges that an organization may face as a result of having a stressed workforce ()
18. Explain five factors that may enhance group cohesiveness in an organization ()
19. The level of interpersonal conflicts at Zama limited has been rising in the recent past. Explain five ways in which the management may have contributed to this situation ()
20. Explain five negative effects of social media on human relations in an organization ()
21. An individual’s self-concept is determined by certain factors. Outline four such factors ()
22. Explain four ways in which managers may improve their leadership abilities ()
23. Outline four characteristics of the Autocratic style of leadership ()

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