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Course Name:  Food and Beverage Management
Also Done By:
Diploma in Baking Technology
Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Human Relations
Exam body:    KNEC
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1. Explain each of the following terms as used in the context of the work place: (a) Human relation (b) Group ()
2. Explain two reasons that make it necessary for a manager of an organization to understand individual difference among employees ()
3. Distinguish the managerial role based on the McGregor’s theory X and theory Y. ()
4. Identify four secondary traits of a good leader ()
5. Identify four emotional factors that may lead to resistance to change by employees of an organization ()
6. Outline four job related causes of stress among employees in an organization ()
7. Explain four circumstances under which conflicts may be considered desirable in an organization ()
8. Outline four features of bureaucracy ()
9. State two difference between value and attribute ()
10. State four signs of frustrations in an employee ()
11. Highlight four challenges that management of an organization may face when involving employees in management. ()
12. Outline four reasons that may be attributed to low morale employees of an organization ()
13. State six sources of interpersonal conflicts in an organization ()
14. The management of Biko company limited has noted increased negative attitude among employees. Explain three guidelines that may be followed to change this attitude ()
15. Explain three measures that the management of an organization may take to build successful teams ()
16. Outline six personal strategies that an employee may adopt to manage stress ()
17. Explain four factors that may determine the type of leadership adopted in an organization ()
18. Explain the meaning of each of the following terms as used in human relations; (i) motivation; (ii) perception ()
19. Explain four measures that a manager may take to minimize job-related frustrations among employees ()
20. Informal groups are inevitable in organization. Explain four guidelines that the manager may follow to influence such groups ()
21. Explain four benefits that an organization may derive from motivating its employees ()
22. Explain two factors that make positive personality an important aspect in an individual ()
23. Explain the way each of the following principles of management may be applied in an organization. (i) Scalar chain; (ii) unity of direction (iii) equity (iv) Espirit de corps ()
24. Explain the reason that makes each of the following principles of organization important: (i) principles of specialization; (ii) Principles of delegation ()
25. Explain four measures that employees may take to enhance their personality ()
26. Managers are increasingly involving in employee’s decision making. Explain four reasons that may account for this trend ()