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Course Name:  ICT Technician
Also Done By:
na
Course Level:  Diploma
Sub Level:       Level 6
Course Unit:   Demonstrate Communication Skills
Exam body:    CDACC
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1. Which one of these is a positive communication skill? A. Talking at the same time as someone else B. Listening to what people say C. Putting your fingers in your ears D. Distracting others ()
2. What body language shows you are listening? A. Turning away from the speaker B. Nodding and making eye contact C. Looking out of the window D. Scribbling ()
3. If you don’t agree with someone else's opinion, what would you say? A. You are wrong B. I don’t agree C. Stop talking rubbish D. I beg to disagree with you ()
4. Which one of the following is not a good ethic? A. Accountability B. Acting with integrity C. Nepotism D. Diligence ()
5. Which of these is not a form of communication? A. Talking B. Washing C. Body language D. Listening ()
6. What is the method used to communicate a message (talking, writing etc)? A. Channel B. Colloquialism C. Communication D. Correspondence ()
7. Which word is used to describe the process of actively paying attention? A. Hearing B. Verbal communication C. Listening D. Non-verbal communication ()
8. Which of the following is a barrier to communication? A. Using a simple language B. A sender using slang/jargon C. A student not talking while the teacher is talking D. Speaking in a conducive environment ()
9. When a person receives a message, it is their responsibility to provide the sender with? A. Perception B. Feedback C. Non-verbal clues D. Self-concept ()
10. In oral communication, what matters a lot is? A. What you say B. When you say it C. How you say it D. Where you say it ()
11. What is oral communication suitable for in business? A. Discussing quick solutions for business B. Confusing workers C. Delaying the decision-making process D. Recording things ()
12. Letter, e-mail, telephone are examples of A. Encoding B. Channel C. Feedback D. Message ()
13. What can cause a message misinterpretation? A. Distortions B. Distractions C. Noise D. Barriers ()
14. Reading is a _____________ process A. Talking B. Listening C. Decoding D. Encoding ()
15. In deciding which communication style to use when handling a conflict, it is important to consider which three things? A. The situation, the other person, and your goals for the resolution of the conflict B. The size of your opponent, your location, and the goals your opponent has in mind C. Your past successful attempts to resolve conflict, the other person and the amount of time to diffuse ()
16. Which one of the following is a probing question? A. Is this what you said…? B. Did I hear you say…? C. What criteria did you use to…? D. Did you mean what you said…? ()
17. Which one is odd one out? A. Listening B. Message C. Channel D. Feedback ()
18. For communication to be complete, what should be provided? A. Receiver B. Channel C. Feedback D. Message ()
19. In preparing for a presentation, how should the introduction should be? A. Boring B. Catchy C. Short D. Beautiful ()
20. Who does the decoding process? A. Recipient B. Channel C. Writer D. Sender ()
21. Highlight THREE roles of communication in any organization? (3 marks) ()
22. Outline FOUR factors a speaker should keep in mind when planning a presentation (4 marks) ()
23. Explain the parts of a report (3 marks) ()
24. State and explain at least THREE barriers in communication (6 marks) ()
25. Etiquette is very crucial while communicating. Why is it important? (3 marks) ()
26. Describe THREE characteristics of a group (3 marks) ()
27. What are FOUR characteristics of effective communication? (4 marks) ()
28. What are gestures? Give THREE examples. (4 marks) ()
29. Communication is a complex process. With the aid of a clearly labelled diagram, explain the process of communication (12 marks) ()
30. There are different styles of group leadership. State and explain THREE styles of group leadership (6 marks) ()
31. There are several stages that must be followed in the formation of any group. Describe the stages of group formation (10 marks) ()
32. When one needs to disseminate information in an organization, he/she must consider the appropriate strategy to use for communication to be effective. Explain THREE communication strategies one can use. (6 marks) ()
33. There are different sources of information. Explain the THREE sources of information giving an example in each. (6 marks) ()
34. When one needs to communicate effectively, he/she must choose an appropriate form of communication to deliver the message to the target audience. Explain THREE forms of communication (6 marks) ()
35. There are different types of interviews. Explain FOUR types of interviews (4 marks) ()