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Course Name:  ICT Technician
Also Done By:
na
Course Level:  Certificate
Sub Level:       Level 5
Course Unit:   Installation of Computer Software
Exam body:    CDACC
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1. Which of the following are the main categories of computer software? A. Plug-and-play, and Device driver B. System Software, and Application Software C. Packages, and suites D. Software, and Programs ()
2. Which of the following is not a function of the operating system? A. Protection against viruses B. Provide a link between hardware and user C. Manages all the activities of the computer D. Creating documents ()
3. All the following are application software, except? A. Lotus 1-2-3 B. Linux C. SPSS D. QuickBooks ()
4. What should you consider when selecting computer software? A. Purpose, warranty, and technical support B. Technical support, location, and cost C. Warranty, compatibility, and location D. Compatibility, location, and expiry ()
5. Software designed and sold as ready-for-use is referred to as? A. In-house B. Custom C. Open source D. Off-shelf ()
6. Why should we back up our data before installing new software? A. To create more space for the new software B. So that our data can be recovered if it is affected by the installation process C. Installation of new software cannot take place with the user’s data in the memory D. It is required by law to do so ()
7. Which type of software listed below does NOT require you to pay for it? A. Commercial software B. Proprietary software C. Off-shelf software D. Freeware ()
8. Which file in the installation package contains instructions on how to install a program? A. README B. Product key C. Setup D. Exe ()
9. How would you install an Operating system on a computer? A. Using headless installation B. Using attended installation C. With unattended installation D. With silent installation ()
10. How can you solve this error; “Software not compatible with your system.”? A. Acquire a newer/compatible version of the software B. Acquire a new computer system C. Install anyway if there is an option to do so D. Scan the system for viruses ()
11. The primary function of the ___________is to set up the hardware, load and start the operating system. A. System programs B. BIOS C. CP D. Memory ()
12. Programs that enable the operating system to communicate with specific types of hardware are known as? A. Drives B. Drivers C. Interface Cards D. Ports ()
13. The following activities are undertaken during software configuration management, except? A. Planning and identification B. Version control and baseline C. Change control D. Troubleshooting and diagnosis ()
14. When testing software, why should you involve the users? A. Helps the developer to meet the needs of the users B. It affects the cost of the software C. The users will be the future developers D. All of the above ()
15. Which of the following is NOT part of a software test report? A. Application Overview B. Test metrics C. Test achievements D. FAQ ()
16. What is the first step in performing user training? A. Determine user skill set B. Create a training program C. Set training goals D. Plan training delivery methods ()
17. How often should software be tested? A. Once, at the end of development B. Twice, before and after user training C. As often as possible, even during the use D. Software testing is unnecessary ()
18. 18. What software is always running as long as your computer system is on? A. A web browser B. A word processor C. An operating system D. Spreadsheet ()
19. _______________ is designed to solve a specific problem or to do a specific task. A. Application Software B. System Software C. Utility Software D. User ()
20. The following are ways of acquiring software except? A. Purchasing off the shelf B. Rent or lease C. Download from the manufacturer’s website D. Copy using a flash disk ()
21. Define a device driver ()
22. Describe TWO types of software when classified according to the method of acquisition. ()
23. Explain TWO factors you need to consider while selecting computer software. ()
24. Differentiate between open source and proprietary software. ()
25. Give THREE advantages of using in-house software. ()
26. Describe any TWO functions of operating systems. ()
27. List any THREE types of software installation media. ()
28. Outline TWO reasons why we need to register the software. ()
29. Describe any TWO techniques of software testing. ()
30. Differentiate between diagnosis and troubleshooting. ()
31. List THREE benefits of user training. ()
32. Give any THREE examples of utility software. ()
33. John wanted to install Windows Operating System on his computer. a) Describe the kind of specifications he will need to check before starting the installation. (6 marks) ()
34. Explain TWO ways he would use to install if his computer does not have a DVD-ROM drive. (4 marks) ()
35. Outline any FOUR errors associated with installing an operating system. (4 marks) ()
36. Give THREE reasons for installing an operating system on an SSD as opposed to an HDD. (6 marks) ()
37. Describe any FOUR types of operating systems. (8 marks) ()
38. What is a user interface? (2 marks) ()
39. Explain any THREE types of user interfaces. (6 marks) ()
40. Outline any FOUR ways of backing up your data. (4 marks) ()
41. What is software configuration? (2 marks) ()
42. Give any TWO reasons for software configuration management. (4 marks) ()
43. Explain the FIVE stages of software configuration management. (10 marks) ()
44. Outline FOUR techniques of software testing. (4 marks) ()

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