Explain the steps to be followed when negotiating conflict.

Answer:

-Fact-finding - find out the fact conflict. Understand the interest of each party.
- Discussion - discussion about the possible solutions are done. A friendly environment must be cultivated. The discussion takes place on a give and take situation.
- Reaching an agreementparty must be willing in to compromise. The agreement
reached had to be fair to both parties. They should both feel to benefit from the outcome.

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