Explain the steps to be taken when mediating a conflict.
Answer:
- Mediator has to explain the steps to be followed in the mediation process. Mediator
helps both sides to agree but do not impose a decision on them.
- The complainants explain in their own words what the problem is. The other side is
given a chance to respond and the two parties should not interrupt each other.
- Mediator summarizes the views of both sides and identifies the facts/problem.
- Solutions are suggested by the mediator and then invites the parties to give their own
opinion of the solution process.
- Depending on the reaction of the parties the suggested solutions may be dropped or
adopted.
- An acceptance agreement is then reached by both parties. The agreement is written down and each party signs to shows commitment
to it.
helps both sides to agree but do not impose a decision on them.
- The complainants explain in their own words what the problem is. The other side is
given a chance to respond and the two parties should not interrupt each other.
- Mediator summarizes the views of both sides and identifies the facts/problem.
- Solutions are suggested by the mediator and then invites the parties to give their own
opinion of the solution process.
- Depending on the reaction of the parties the suggested solutions may be dropped or
adopted.
- An acceptance agreement is then reached by both parties. The agreement is written down and each party signs to shows commitment
to it.
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