Describe the steps to follow when arbitrating a conflict.

Answer:

-Both parties involved in the conflict are given a chance to present their case.
- The arbitrators listen to the complainants and ask questions to clarify some
aspects of the story. The other party is also given a chance to ask questions.
- Through a representative the second party responds to the story and the arbitrators
also asks questions for clarifications.
- The arbitrators then consider the facts on the ground of applicable rules make a decision that is binding to the two parties

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