Describe the general steps to take when solving a conflict.

Answer:

- Appreciate and recognize that conflict exists.
- Diagnose the nature of the conflict and causes.
- Examine the grievances of each party.
- Determine the extent of the conflict. How far has it advanced?
- Look at the possible solutions and adopt the most suitable/applicable solution.
- Implement the solutions adopted.
- Follow up actions to see the effectiveness of the
solutions.
- Peace building-this helps to prevent recurrence of the conflict.

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