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<=KNEC Diploma in ICT module 1 Communication Skills past paper: November 2021
State three measures that a manager may take to encourage feedback from external publics
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Questions List:
1. List four ways in which effective communication helps to create a conducive environment in an organization
2. State three measures that a manager may take to encourage feedback from external publics
3. List three guidelines that should be followed when writing circular letters
4. State four reasons why a meeting may lack quorum
5. List two ways in which an employee can prepare for a promotion interview
6. List three limitations of using observation to gather information when writing a report
7. Outline three ways of creating a positive first impression when making a speech
8. State three disadvantages of using visual aids to pass information
9. Outline three measures that may be taken to increase efficiency when using ICT in communication
10. Different organizations emphasize certain areas of assessment in job selection interviews. Outline five such areas
11. Explain three reasons why it is important to evaluate a message during the listening process
12. Outline three benefits that an organization may derive from using modern technology to share information
13. Data Limited intends to fumigate all its offices. As the office assistant, write a memorandum to all the employees informing them about it
14. The management of Bryson Limited has noted low attendance of its online meetings. As the assistant office manager, you have been requested to investigate the matter and write a report. Assume that you have completed the investigations and write the report
15. 14. Read the passage below and then answer the question that follow. Micro and small businesses are now reviewing their strategies as they seek to change their fortunes following the adverse effects of the COVID-19 pandemic. Many businesses have seriously needed financial bailout to stay afloat. However, a new report on a number of enterprises reveals that, while money is crucial for their
1. List four ways in which effective communication helps to create a conducive environment in an organization
2. State three measures that a manager may take to encourage feedback from external publics
3. List three guidelines that should be followed when writing circular letters
4. State four reasons why a meeting may lack quorum
5. List two ways in which an employee can prepare for a promotion interview
6. List three limitations of using observation to gather information when writing a report
7. Outline three ways of creating a positive first impression when making a speech
8. State three disadvantages of using visual aids to pass information
9. Outline three measures that may be taken to increase efficiency when using ICT in communication
10. Different organizations emphasize certain areas of assessment in job selection interviews. Outline five such areas
11. Explain three reasons why it is important to evaluate a message during the listening process
12. Outline three benefits that an organization may derive from using modern technology to share information
13. Data Limited intends to fumigate all its offices. As the office assistant, write a memorandum to all the employees informing them about it
14. The management of Bryson Limited has noted low attendance of its online meetings. As the assistant office manager, you have been requested to investigate the matter and write a report. Assume that you have completed the investigations and write the report
15. 14. Read the passage below and then answer the question that follow. Micro and small businesses are now reviewing their strategies as they seek to change their fortunes following the adverse effects of the COVID-19 pandemic. Many businesses have seriously needed financial bailout to stay afloat. However, a new report on a number of enterprises reveals that, while money is crucial for their
