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Course Name:  Food and Beverage Management
Also Done By:
-Diploma in Catering and Accommodation Management
-Diploma in Baking Technology
Course Level:  Diploma
Sub Level:       Module III
Course Unit:   Principles and Practice of Management
Exam body:    KNEC
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1. Identify four qualities that managers should possess in order to perform their duties effectively ()
2. Outline two limitations of the scientific school of management thought ()
3. State four factors in the external environment that influence the activities of an organisation ()
4. Explain the difference between job specialization and job description ()
5. Explain the meaning of each of following principles of management: (i) Unity of command (ii) Principles of equity ()
6. State four steps involved in the process of control ()
7. State four communication channels that may be used for downward communication in an organization ()
8. State four causes of indiscipline among employees in an organization ()
9. Outline four ways in which a business enterprise can act in a socially responsible manner toward the community in which it operates ()
10. Outline four factors that may hinder effective coordination in an organization ()
11. Based on Maslow’s hierarchy of needs theory, explain the ways in which a manager can motivate their employees ()
12. Explain five limitations of using autocratic leadership in an organization ()
13. Explain three reasons that make planning necessary in an organization ()
14. Explain three reasons that make control an important function of management ()
15. Explain four ways in which a supervisor may discourage upward communication in an organization ()
16. outline four advantages of the functional organizational structure ()
17. Explain three measures that management of an organization may take to ensure that ethical codes are adhered to. ()
18. Employees in your organization have demanded higher wages and salaries to match that offered by a competitor in the neighborhood. As a human resource manager, explain five reasons that may make it difficult to meet these demands ()
19. Explain four factors that determines an individual’s ethical standards ()
20. Most of the plans established at Kwazulu Bakers Limited have ended up in failure. Explain six reasons that may have led to this situation ()
21. Industrial relations at Super Bakers Limited have deteriorated in the recent past. Outline six economic factors that may be responsible for this situation ()
22. Explain three factors that may determine the activities that an organization may engage as part of its’ corporate social responsibility ()
23. The management of Imala Cookies Limited fills vacant position internally through promotions. Outline four disadvantages of his practice ()

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