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<=KNEC Diploma in Food and Beverage Management Module III: Human Relations past paper November 2022
Kevina is the mediator on a certain conflict situation. Highlight six characteristics that she should process to be effective in this role
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Questions List:
1. Outline four effects of public relations on a business enterprise
2. Explain the reason that make each of the following principles of organization important at the workplace: (i) Specialization (ii) Unity of command
3. A frustrated employee exhibits certain signs. State four such signs
4. Identify four individual factors that may influence an employee performance according to Vroom’s expectancy theory
5. Outline four strategies that the manager may adopt to encourage employee involvement in the management
6. Distinguish between the norming stage and the performing stage of group development
7. Explain two elements of the human personality as proposed by Sigmund Freud
8. State four indicator of authorization leadership in an organisation
9. The management of Picot Enterprise has noted that majority of the employee are stressed. Outline four measures that the management may take to minimize such stress
10. Highlight four ways in which the management may contribute to negative attitude among the employee of an organization
11. Outline four disadvantages of the bureaucratic system of management
12. Explain four strategies that the management may adopt to promote good human relation in an organization
13. Explain four ways in which work groups may positively affect to organizational performance
14. State four characteristics of a formal group
15. Explain four factors that may determine the span of control in an organization
16. In relation to Maslow’s hierarchy of need theory. Explain four ways in which each of the management of an organization may meet the safety needs of employees
17. Highlight the stages of personality development according to Sigmund Freud’s psycho-sexual theory
18. Explain five employee-related factors that may hinder change of attitude in an organization
19. Outline five measures that an individual may take to minimize work-related frustration
20. Explain three situations in which the Laissez-Faire style of leadership may be appropriate in an organization
21. Kevina is the mediator on a certain conflict situation. Highlight six characteristics that she should process to be effective in this role
22. Explain four measures that the management of an organisation may take the bridge generation gaps between employees
23. Explain five causes of work-related stress
24. Explain five consequences of failure to involve employees in the management in the management of an organization
1. Outline four effects of public relations on a business enterprise
2. Explain the reason that make each of the following principles of organization important at the workplace: (i) Specialization (ii) Unity of command
3. A frustrated employee exhibits certain signs. State four such signs
4. Identify four individual factors that may influence an employee performance according to Vroom’s expectancy theory
5. Outline four strategies that the manager may adopt to encourage employee involvement in the management
6. Distinguish between the norming stage and the performing stage of group development
7. Explain two elements of the human personality as proposed by Sigmund Freud
8. State four indicator of authorization leadership in an organisation
9. The management of Picot Enterprise has noted that majority of the employee are stressed. Outline four measures that the management may take to minimize such stress
10. Highlight four ways in which the management may contribute to negative attitude among the employee of an organization
11. Outline four disadvantages of the bureaucratic system of management
12. Explain four strategies that the management may adopt to promote good human relation in an organization
13. Explain four ways in which work groups may positively affect to organizational performance
14. State four characteristics of a formal group
15. Explain four factors that may determine the span of control in an organization
16. In relation to Maslow’s hierarchy of need theory. Explain four ways in which each of the management of an organization may meet the safety needs of employees
17. Highlight the stages of personality development according to Sigmund Freud’s psycho-sexual theory
18. Explain five employee-related factors that may hinder change of attitude in an organization
19. Outline five measures that an individual may take to minimize work-related frustration
20. Explain three situations in which the Laissez-Faire style of leadership may be appropriate in an organization
21. Kevina is the mediator on a certain conflict situation. Highlight six characteristics that she should process to be effective in this role
22. Explain four measures that the management of an organisation may take the bridge generation gaps between employees
23. Explain five causes of work-related stress
24. Explain five consequences of failure to involve employees in the management in the management of an organization
