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<=KNEC Diploma in ICT module 1 Communication Skills past paper: July 2016
Your company started canteen services for the workers a month ago. In the last one week, however, several workers have been complaining of getting stomach upsets after taking meals from the canteen. As the Welfare Officer, you have been asked to investigate the matter and write a report giving your recommendations. Assume you have completed the investigations and write the report.
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Questions List:
1. State three challenges a sender may encounter when encoding a message.
2. List three guidelines to follow when designing a questionnaire for report writing.
3. State four possible reasons why an interviewee may fail to get a job despite having the right academic qualifications.
4. Outline four roles that the chair of a meeting must play to ensure the success of the meeting.
5. State three purposes of writing reports in an organization.
6. List three advantages of using visual aids in communication.
7. State three barriers to effective oral communication.
8. State three ways in which technology is used to transmit information in organizations.
9. Identify three instances when an employee may need to communicate with the manager.
10. State three ways of ensuring that employees read notices.
11. Bidii Investment Group held a meeting to discuss, among other things: -buying land for resale; -recruiting new members; -revising the monthly contributions. As the secretary of the group, write the minutes.
12. Explain three reasons why interpersonal communication should be encouraged in an organization.
13. Lebo Manufacturers recently advertised the post of Office Assistant requiring interested candidates to send their curriculum vitae (CV). Assume that you meet the requirements and write your CV.
14. Your company started canteen services for the workers a month ago. In the last one week, however, several workers have been complaining of getting stomach upsets after taking meals from the canteen. As the Welfare Officer, you have been asked to investigate the matter and write a report giving your recommendations. Assume you have completed the investigations and write the report.
15. Read the passage below and then answer the questions that follow A high number of matatu crews still use cash despite the expiry of the 1 December 2014 deadline for public transport to use cashless methods in payment of fare. Apparently, the matatu owners are unmoved by the stipulated Ksh. 100,000 fine against those who fail to change to the new system. Opinion is still divided among the public on
1. State three challenges a sender may encounter when encoding a message.
2. List three guidelines to follow when designing a questionnaire for report writing.
3. State four possible reasons why an interviewee may fail to get a job despite having the right academic qualifications.
4. Outline four roles that the chair of a meeting must play to ensure the success of the meeting.
5. State three purposes of writing reports in an organization.
6. List three advantages of using visual aids in communication.
7. State three barriers to effective oral communication.
8. State three ways in which technology is used to transmit information in organizations.
9. Identify three instances when an employee may need to communicate with the manager.
10. State three ways of ensuring that employees read notices.
11. Bidii Investment Group held a meeting to discuss, among other things: -buying land for resale; -recruiting new members; -revising the monthly contributions. As the secretary of the group, write the minutes.
12. Explain three reasons why interpersonal communication should be encouraged in an organization.
13. Lebo Manufacturers recently advertised the post of Office Assistant requiring interested candidates to send their curriculum vitae (CV). Assume that you meet the requirements and write your CV.
14. Your company started canteen services for the workers a month ago. In the last one week, however, several workers have been complaining of getting stomach upsets after taking meals from the canteen. As the Welfare Officer, you have been asked to investigate the matter and write a report giving your recommendations. Assume you have completed the investigations and write the report.
15. Read the passage below and then answer the questions that follow A high number of matatu crews still use cash despite the expiry of the 1 December 2014 deadline for public transport to use cashless methods in payment of fare. Apparently, the matatu owners are unmoved by the stipulated Ksh. 100,000 fine against those who fail to change to the new system. Opinion is still divided among the public on
