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<=CDACC ICT Technician Level 5 : Perform Computer Repair and Maintenance past paper November 2022
a) Zain was diagnosing a client computer that was extremely slow when opening and executing application programs. Suggest any four possible problems of the computer. (8 marks)
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Questions List:
1. Which password is used in the BIOS (CMOS) to prevent end users from accessing the BIOS contents? A. Supervisor B. User C. Administrator D. Local
2. Why would the display on a laptop get dimmer when the power supply from the AC outlet is disconnected? A. The laptop cannot use full brightness when on battery power B. Power management settings on the laptop. C. To operate properly, laptop displays require an alternating current power source. D. Security settings on the laptop.
3. What does a yellow exclamation point next to a device in the Device Manager indicate? A. A driver is not properly installed for this device. B. The device is disabled. C. The driver is not digitally signed. D. The device driver needs to be upgraded.
4. Which tool should always be used when working inside the computer? A. Cordless drill B. Antistatic strap C. Multimeter D. Screwdriver
5. On a laptop, which of the following would most likely be a pointing device? A. Serial mouse B. PS/2 mouse C. USB mouse D. Touchpad
6. Which of the following storage technologies is used by traditional hard disk drives? A. Magnetic B. Optical C. Impact D. Solid
7. What is a prewritten plan that is put in place when things go wrong? A. Emergency evacuation B. Disaster recovery plan C. Disaster protocol plan D. Emergency information plan
8. Which of the following devices has the largest security risk? A. Desktop B. Laptop C. Mobile phone D. Desktop
9. What risk does a flash or thumb drive have? A. It is small B. It can be smuggled into a secure area for the purpose of stealing files C. It is store files D. Portability
10. A _______________ allows you to write on screen with a digital pen and convert that writing into characters that the PC can process A. Monitor RS B. Tablet PC C. Database manager D. Media Center
11. What does AGP stand for? A. Accelerated Gaming Processor B. Advanced Graphics Processor C. Advanced Graphics Port D. Accelerated Graphics Port
12. System files are allocated at? A. Boot area B. FAT area C. Data area D. Directory
13. Interface consists of things like program counter, register, interrupts, and terminal. A. Hardware B. Software C. Data D. Office
14. Which of the following shows characteristics of both hardware and software A. Operating system B. Firmware C. Data D. Windows
15. The output of a computer power supply is in the form of? A. Alternating current B. Direct current C. Amperage D. Ohms
16. Which of the following commands is used to switch between window programs? A. Alt+Tab B. Alt+F4 C. Ctrl+Tab D. Alt+Enter
17. To prevent the addition and deletion of files on a disk or tape we use? A. Format B. Write protect C. Create backup D. None of the above
18. During the boot process, the __________ looks for the system file A. CD B. BIOS C. CPU D. DVD
19. Which of the following resources is not protected by the operating system? A. I/O B. Memory C. CPU D. Disk
20. Is used to blow dust from any parts of the computer without touching the components. A. Soft cloth B. Cable ties C. Compressed air D. Parts organizer
21. Explain any two classifications of computers based on functionality. (4 marks)
22. Outline four examples of output voltages in a computer’s power supply unit. (4 marks)
23. Computer-based training is a common phenomenon in many organizations. Explain two benefits that could be realized when using this training method. (4 marks)
24. Differentiate between volatile and non-volatile computer memory. (4 marks)
25. Lawrence was given a printer for domestic use. Explain two challenges he is likely to face with the printer. (4 marks)
26. . Explain two circumstances under which a computer would use a virtual keyboard. (4 marks)
27. Describe each of the following types of computer buses. (4 marks)
28. Distinguish between a sector and a track as used in storage media in computers. (4 marks)
29. Explain each of the following terms as used in computer monitors. (8 marks)
30. a) Zain was diagnosing a client computer that was extremely slow when opening and executing application programs. Suggest any four possible problems of the computer. (8 marks)
31. Ruth was required to install certain software in her computer. Outline four types of software installation methods that she could apply. (8 marks)
32. c) When procuring a computer, more emphasis should be on the motherboard. Outline four examples of expansion slots that could be found in the motherboard. (4 marks)
33. List four factors that should be considered when selecting a motherboard, other than cost. (8 marks)
34. Janice was advised to perform a cold boot after troubleshooting a software problem with her computer. Explain four reasons that could have influenced her friend’s advice. (8 marks)
35. Maria was diagnosing a computer that was not powering on. Outline four possible causes of the problem. (4 marks)
36. High-level formatting is rarely used in computers. Explain two conditions that could influence this type of formatting. (4 marks)
37. Differentiate between a boot loader and a linker as used in computers. (4 marks)
38. List four examples of utility software used in a computer. (4 marks)
39. Julia was required to write a technical report on a printer that was having frequent paper jams. Explain FOUR possible causes for this problem that she could have highlighted in her report. (8 marks)
1. Which password is used in the BIOS (CMOS) to prevent end users from accessing the BIOS contents? A. Supervisor B. User C. Administrator D. Local
2. Why would the display on a laptop get dimmer when the power supply from the AC outlet is disconnected? A. The laptop cannot use full brightness when on battery power B. Power management settings on the laptop. C. To operate properly, laptop displays require an alternating current power source. D. Security settings on the laptop.
3. What does a yellow exclamation point next to a device in the Device Manager indicate? A. A driver is not properly installed for this device. B. The device is disabled. C. The driver is not digitally signed. D. The device driver needs to be upgraded.
4. Which tool should always be used when working inside the computer? A. Cordless drill B. Antistatic strap C. Multimeter D. Screwdriver
5. On a laptop, which of the following would most likely be a pointing device? A. Serial mouse B. PS/2 mouse C. USB mouse D. Touchpad
6. Which of the following storage technologies is used by traditional hard disk drives? A. Magnetic B. Optical C. Impact D. Solid
7. What is a prewritten plan that is put in place when things go wrong? A. Emergency evacuation B. Disaster recovery plan C. Disaster protocol plan D. Emergency information plan
8. Which of the following devices has the largest security risk? A. Desktop B. Laptop C. Mobile phone D. Desktop
9. What risk does a flash or thumb drive have? A. It is small B. It can be smuggled into a secure area for the purpose of stealing files C. It is store files D. Portability
10. A _______________ allows you to write on screen with a digital pen and convert that writing into characters that the PC can process A. Monitor RS B. Tablet PC C. Database manager D. Media Center
11. What does AGP stand for? A. Accelerated Gaming Processor B. Advanced Graphics Processor C. Advanced Graphics Port D. Accelerated Graphics Port
12. System files are allocated at? A. Boot area B. FAT area C. Data area D. Directory
13. Interface consists of things like program counter, register, interrupts, and terminal. A. Hardware B. Software C. Data D. Office
14. Which of the following shows characteristics of both hardware and software A. Operating system B. Firmware C. Data D. Windows
15. The output of a computer power supply is in the form of? A. Alternating current B. Direct current C. Amperage D. Ohms
16. Which of the following commands is used to switch between window programs? A. Alt+Tab B. Alt+F4 C. Ctrl+Tab D. Alt+Enter
17. To prevent the addition and deletion of files on a disk or tape we use? A. Format B. Write protect C. Create backup D. None of the above
18. During the boot process, the __________ looks for the system file A. CD B. BIOS C. CPU D. DVD
19. Which of the following resources is not protected by the operating system? A. I/O B. Memory C. CPU D. Disk
20. Is used to blow dust from any parts of the computer without touching the components. A. Soft cloth B. Cable ties C. Compressed air D. Parts organizer
21. Explain any two classifications of computers based on functionality. (4 marks)
22. Outline four examples of output voltages in a computer’s power supply unit. (4 marks)
23. Computer-based training is a common phenomenon in many organizations. Explain two benefits that could be realized when using this training method. (4 marks)
24. Differentiate between volatile and non-volatile computer memory. (4 marks)
25. Lawrence was given a printer for domestic use. Explain two challenges he is likely to face with the printer. (4 marks)
26. . Explain two circumstances under which a computer would use a virtual keyboard. (4 marks)
27. Describe each of the following types of computer buses. (4 marks)
28. Distinguish between a sector and a track as used in storage media in computers. (4 marks)
29. Explain each of the following terms as used in computer monitors. (8 marks)
30. a) Zain was diagnosing a client computer that was extremely slow when opening and executing application programs. Suggest any four possible problems of the computer. (8 marks)
31. Ruth was required to install certain software in her computer. Outline four types of software installation methods that she could apply. (8 marks)
32. c) When procuring a computer, more emphasis should be on the motherboard. Outline four examples of expansion slots that could be found in the motherboard. (4 marks)
33. List four factors that should be considered when selecting a motherboard, other than cost. (8 marks)
34. Janice was advised to perform a cold boot after troubleshooting a software problem with her computer. Explain four reasons that could have influenced her friend’s advice. (8 marks)
35. Maria was diagnosing a computer that was not powering on. Outline four possible causes of the problem. (4 marks)
36. High-level formatting is rarely used in computers. Explain two conditions that could influence this type of formatting. (4 marks)
37. Differentiate between a boot loader and a linker as used in computers. (4 marks)
38. List four examples of utility software used in a computer. (4 marks)
39. Julia was required to write a technical report on a printer that was having frequent paper jams. Explain FOUR possible causes for this problem that she could have highlighted in her report. (8 marks)
